News for 'customer service'

RBI imposes Rs 91 lakh penalty on HDFC Bank

RBI imposes Rs 91 lakh penalty on HDFC Bank

Rediff.com28 Nov 2025

A penalty of Rs 91 lakh has been imposed on HDFC Bank for violating certain provisions of the Banking Regulation Act, the Reserve Bank said on Friday. The penalty has been imposed on the private sector lender for deficiencies in statutory and regulatory compliance, including those related to Know Your Customer (KYC).

State Bank of India readies plan to ease KYC process

State Bank of India readies plan to ease KYC process

Rediff.com5 Nov 2025

State Bank of India has embarked on a drive to cut the Know Your Customer (KYC) process to a single one across its branches, a top official said on Tuesday.

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Rediff.com1 Dec 2025

These losses increase insurance premiums for customers and reduce insurer margins on the other.

Lower Costs Ahead for Electric Truck Buyers

Lower Costs Ahead for Electric Truck Buyers

Rediff.com19 Nov 2025

Blue Energy Motors, a Mumbai-based outfit, is set to disrupt the market for two million heavy-duty trucks running on diesel and petrol in the case of routes under 500 km by transforming them into electric.

Mercedes-Benz, BMW eyeing India's luxe realty sector

Mercedes-Benz, BMW eyeing India's luxe realty sector

Rediff.com9 Jan 2026

According to multiple sources close to the development, Mercedes-Benz is already in talks with multiple developers in Gurugram for a luxury branded residence project.

Top Government Exams In 2026

Top Government Exams In 2026

Rediff.com8 Dec 2025

rediffGURU Nayagam PP, founder of EduJob360, breaks down the top government competitive exams aspirants can target in 2026, along with their eligibility criteria, important dates, syllabus essentials and preparation strategies.

Fino 1st payments bank to get RBI nod to turn SFB

Fino 1st payments bank to get RBI nod to turn SFB

Rediff.com6 Dec 2025

Fino Payments Bank (Fino) has become the first such entity to get an in-principle approval from the Reserve Bank of India (RBI) to transition into a small finance bank (SFB).

Amazon VP's Warning After 14k Employees Were Sacked

Amazon VP's Warning After 14k Employees Were Sacked

Rediff.com4 Nov 2025

The future belongs to those who move fast, use AI deeply and focus relentlessly on customer impact.

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

Rediff.com8 Dec 2025

The Supreme Court declined to expedite a hearing regarding the widespread IndiGo flight cancellations, acknowledging the government's intervention in the matter.

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Rediff.com25 Dec 2025

Shares of gold finance companies Muthoot Finance and Manappuram Finance hit their respective all-time highs, gaining on the BSE during Wednesday on expectation of healthy earnings. In comparison, the benchmark BSE Sensex was down 0.14 per cent, closing at 85,408.

Will The Economy Face A Bumpy Road Ahead?

Will The Economy Face A Bumpy Road Ahead?

Rediff.com6 Jan 2026

Real GDP growth surprised on the upside in 2025, but weaker nominal growth, trade uncertainty, and soft demand signal a bumpier road ahead.

What Amazon Can Learn From Meesho

What Amazon Can Learn From Meesho

Rediff.com19 Dec 2025

'The Indian consumer is moving so quickly and they have so many options.'

IndiGo cancels nearly 220 flights despite CEO saying ops stable

IndiGo cancels nearly 220 flights despite CEO saying ops stable

Rediff.com10 Dec 2025

According to sources, the crisis-ridden airline cancelled 137 flights at Delhi airport and 21 services at Mumbai airport.

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

Rediff.com2 Dec 2025

What is currently perceived as a massive, low-tech liability could become a high-value, export-oriented economic engine, points out Ajit Balakrishnan.

Jio inks pact with Elon Musk's SpaceX to offer Starlink services in India

Jio inks pact with Elon Musk's SpaceX to offer Starlink services in India

Rediff.com12 Mar 2025

The Reliance Industries' digital services company Jio Platforms Limited has signed an agreement with SpaceX to offer Starlink's broadband internet services to its customers in India, the company said on Wednesday. The agreement is subject to SpaceX receiving authorisation to sell Starlink in India. The development came a day after Jio's rival Bharti Airtel signed a similar pact with SpaceX.

How Your Grievances Can Be Fixed!

How Your Grievances Can Be Fixed!

Rediff.com14 Oct 2025

CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.

SC quashes parts of tribunals reforms law as unconstitutional

SC quashes parts of tribunals reforms law as unconstitutional

Rediff.com19 Nov 2025

The Supreme Court of India has struck down key provisions of the 2021 Tribunals Reforms law, citing violations of separation of powers and judicial independence. The court restored earlier directions on tenure for tribunal members.

After hotels, online travel portals come under GST lens

After hotels, online travel portals come under GST lens

Rediff.com18 Oct 2025

After issuing notices to hotels across the country for allegedly underpaying goods and services tax (GST) on restaurant services, the revenue department has now widened its scrutiny by seeking information from online travel platforms.

Prosus says India as one of its most critical growth markets

Prosus says India as one of its most critical growth markets

Rediff.com25 Dec 2025

Prosus, the Amsterdam-based technology investor with net assets valued at over $200 billion spanning payments to e-commerce, has identified India as one of its most critical growth markets, and is increasing its strategic investments here.

Second wave of dematerialisation takes off in unlisted companies

Second wave of dematerialisation takes off in unlisted companies

Rediff.com26 Dec 2025

In the mid-1990s, when the shares of listed companies first began to be held in electronic form, they accounted for less than 1 per cent of the stocks bought and sold on the stock exchanges. This climbed to 99.5 per cent by 2001.

US visa curbs, AI surge will shape Indian IT in 2026

US visa curbs, AI surge will shape Indian IT in 2026

Rediff.com23 Dec 2025

India's $280-billion IT industry heads into 2026, balancing visa-related headwinds and global trade uncertainty against its biggest-ever push into artificial intelligence and the rapid expansion of global capability centres (GCCs). Heightened scrutiny of the US H-1B visa programme - including a proposed $100,000 fee for new visas and concerns over a potential 25 per cent outsourcing tax - has complicated cross-border delivery for Indian firms, even as companies accelerate efforts to reduce reliance on onsite staffing.

HDFC Bank barred from onboarding new clients in Dubai branch

HDFC Bank barred from onboarding new clients in Dubai branch

Rediff.com27 Sep 2025

HDFC Bank has been barred from onboarding new customers at its Dubai International Financial Centre branch by the local regulator. HDFC Bank, India's largest private sector lender, said it has initiated the necessary steps to comply with the notice of the Dubai Financial Services Authority and added that it does not see any material impact from it.

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

Rediff.com7 Dec 2025

The aviation regulator stated that the "primary cause" of the disruptions was IndiGo's failure to make "adequate arrangements" to meet the revised staffing, duty-time and rostering requirements under the newly implemented Flight Duty Time Limitations scheme.

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Rediff.com3 Nov 2025

Bharti Airtel on Monday reported over twofold jump in consolidated net profit at Rs 8,651 crore for September quarter FY26, mainly on account of growth in high-paying smartphone customers and post-paid connections.

100% FDI in insurance likely soon

100% FDI in insurance likely soon

Rediff.com13 Dec 2025

The Union Cabinet on Friday approved 100 per cent foreign direct investment (FDI) in the insurance sector, a move that was welcomed by industry as it would help attract more capital and global expertise, while boosting insurance coverage in the country. A bill to amend the insurance law is likely to be tabled on Monday in Parliament, whose winter session is slated to conclude on December 19.

From Selling Guavas To Council Hall

From Selling Guavas To Council Hall

Rediff.com6 Jan 2026

'A poor candidate was given a chance so that the concerns of ordinary, needy citizens could be represented.'

Goldilocks phase, reforms glide path to spur Indian economy in 2026

Goldilocks phase, reforms glide path to spur Indian economy in 2026

Rediff.com31 Dec 2025

India, the world's fourth largest economy, is set to maintain the 'goldilocks' phase with tailwinds of good growth, low inflation and robust banking performance as well as reform initiatives poised to sustain the economic pace witnessed during 2025.

Uber Liable For Poor Service

Uber Liable For Poor Service

Rediff.com3 May 2025

Though Uber functions as a cab aggregator, the Delhi state commission ruled it should ensure timely and reliable delivery of services offered through its platform.

Fast-tracking customer service in a slowdown

Fast-tracking customer service in a slowdown

Rediff.com6 Mar 2009

Acquiring new customers is important, but surely hard times provide an opportunity to ensure that existing ones are happier (management consultants call them 'sticky customers'), asks Kanika Datta?

When One Airline -- Indigo -- Rules the Air

When One Airline -- Indigo -- Rules the Air

Rediff.com15 Dec 2025

India's duopoly in the domestic skies -- where IndiGo and Air India collectively control over 90 per cent of the market -- is highly skewed, leaving very little room for new players

Young Earners, Start With A Minimum Rs 1 Cr Cover

Young Earners, Start With A Minimum Rs 1 Cr Cover

Rediff.com27 Nov 2025

Younger customers should opt for increasing cover as their financial commitments are likely to rise in the future.

'Banks Need To Reinvent Themselves'

'Banks Need To Reinvent Themselves'

Rediff.com3 Nov 2025

'Reinvention is not a hugely difficult task. With technology as available today, you can reinvent yourself pretty quickly.'

Want A Bank Job? IBPS Clerk Exam Dates Announced

Want A Bank Job? IBPS Clerk Exam Dates Announced

Rediff.com29 Jul 2025

The IBPS clerk application form for 2025 will be released on July 31. The IBPS Clerk preliminary exam 2025 is scheduled to be held on October 4, 5 and 11.

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Rediff.com1 Dec 2025

Ukraine claimed responsibility after explosions hit the vessels on Friday and Saturday.

8 Places To Be For A Perfect Christmas

8 Places To Be For A Perfect Christmas

Rediff.com15 Dec 2025

Which are some of most special places in the world to celebrate Christmas?

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

Rediff.com3 Dec 2025

Indigo airlines cancelled 13 flights from Hyderabad airport, causing chaos and frustration among passengers. The cancellations were attributed to technology and operational issues.

Will 1600 Number Stop Scam Calls?

Will 1600 Number Stop Scam Calls?

Rediff.com20 Nov 2025

Trai has ordered BFSI firms to move service and transaction calls to the 1600 series from 2026 to reduce spam, financial fraud, and rising digital arrest scams.

GST 2.0 boosts petrol-diesel car sales over EVs

GST 2.0 boosts petrol-diesel car sales over EVs

Rediff.com10 Dec 2025

While GST on ICE vehicles was brought down significantly, for electric cars it remained at 5 per cent.

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Rediff.com6 Dec 2025

DGCA provided temporary relief to IndiGo, which is partially owned by Rahul Bhatia, by rolling back the night duty definition to 12 am-5 am from 12 am-6 am earlier, and allowing its pilots to do six night-landings from two earlier, besides other relaxations.

Software updates completed for 338 A320 planes in India

Software updates completed for 338 A320 planes in India

Rediff.com30 Nov 2025

As many as 338 A320 family aircraft operated by Indian airlines require the software upgrade to address a potential issue related to flight controls, and modifications have been carried out in more than half of the affected fleet, according to DGCA data.