News for 'customer service'

IndiGo cancelled 650 flights on Sunday, operated 1,650

IndiGo cancelled 650 flights on Sunday, operated 1,650

Rediff.com7 Dec 2025

IndiGo is operating 1,650 flights of its 2,300 daily domestic and international flights on Sunday, and 650 remain cancelled for the day, amid the airline's operations gradually stabilising after massive disruptions in the last five days, the airline said.

Want A Bank Job? IBPS Clerk Exam Dates Announced

Want A Bank Job? IBPS Clerk Exam Dates Announced

Rediff.com29 Jul 2025

The IBPS clerk application form for 2025 will be released on July 31. The IBPS Clerk preliminary exam 2025 is scheduled to be held on October 4, 5 and 11.

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

Rediff.com15 Nov 2025

'We currently have new proposals worth Rs 1.48 trillion in the pipeline.'

10 Tips To Grow Your Brand On Social Media

10 Tips To Grow Your Brand On Social Media

Rediff.com21 Nov 2025

People connect with people. No matter how small your brand is, when you share your journey or the why behind your business, you automatically humanise your brand and make it unique as compared to faceless competitors, says Vinayak Burman.

TCS, TPG to invest Rs 18,000 cr in data centre biz

TCS, TPG to invest Rs 18,000 cr in data centre biz

Rediff.com20 Nov 2025

The country's largest IT services company TCS on Thursday announced a tie-up with private equity major TPG for its upcoming data centre business, in which both the partners aim to invest Rs 18,000 crore. TPG will invest $1 billion or around Rs 8,870 crore in the AI data centre business christened as 'Hypervault', and hold a stake between 27.5-49 per cent in the venture.

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Rediff.com3 Nov 2025

With the Union Budget three months away, major industry chambers have submitted to the government proposals on common taxes, seeking simpler compliance and a quicker resolution of tax disputes.

Uber Liable For Poor Service

Uber Liable For Poor Service

Rediff.com3 May 2025

Though Uber functions as a cab aggregator, the Delhi state commission ruled it should ensure timely and reliable delivery of services offered through its platform.

With firefighting behind them, insurers can now shift gears and focus on growth

With firefighting behind them, insurers can now shift gears and focus on growth

Rediff.com3 Dec 2025

Recent years have been turbulent for the insurance industry due to direct and indirect tax reforms, regulatory overhaul and other external pressures. The events cumulatively slowed growth rate to single digits from the high teens seen earlier.

Over 300 planes affected in India amid Airbus A320 glitch

Over 300 planes affected in India amid Airbus A320 glitch

Rediff.com29 Nov 2025

According to the latest data from the aviation regulator DGCA, IndiGo and Air India did not cancel any flights, while Air India Express cancelled four flights due to the system modification process.

Microsoft to invest $17.5 billion for India's AI-first future: Nadella

Microsoft to invest $17.5 billion for India's AI-first future: Nadella

Rediff.com9 Dec 2025

Microsoft CEO Satya Nadella on Tuesday announced plans to invest $17.5 billion in India to help build infrastructure and sovereign capabilities for the country's AI-first future, marking the third major AI-driven investment in the country in the past two months. Microsoft said that the $17.5 billion (around Rs 1.58 lakh crore) investment builds on the $3 billion (around Rs 26,955 crore) funding announced earlier this year, which the company is on track to spend by the end of CY (calendar year) 2026.

India a top priority: Prosus CEO

India a top priority: Prosus CEO

Rediff.com2 Dec 2025

Highlighting India as the company's most important growth market, Fabricio Bloisi, group chief executive officer (CEO) of the Dutch technology investor Prosus signaled a sharp acceleration in artificial-intelligence investments across its portfolio in the country.

Trump's Language Of Fascism

Trump's Language Of Fascism

Rediff.com8 Dec 2025

'Non-compatible with Western Civilization' is about as vague and jingoistic as it gets and Trump saying this gives full license to his acolytes to go full throttle on making life as difficult and scary as possible for as many non-white people as possible,' notes Sree Sreenivasan.

Banks Offer More Flexibility In Nominations

Banks Offer More Flexibility In Nominations

Rediff.com6 Nov 2025

Beginning November 1, 2025, bank customers can name up to four nominees for their accounts and lockers.

Nykaa net profit more than triples to Rs 34 crore

Nykaa net profit more than triples to Rs 34 crore

Rediff.com8 Nov 2025

FSN E-Commerce Ventures Ltd, the parent company of beauty retailer Nykaa, recorded a 3.4x growth in net profit at ~34.43 crore in the second quarter of FY26, up from ~10.04 crore in the corresponding period last year.

Indian Startups Team Up For Global Space Services Hub

Indian Startups Team Up For Global Space Services Hub

Rediff.com1 Jul 2025

The strategic partnership aims to unify the two companies' end-to-end, indigenously-developed capabilities across the upstream and downstream segments of the Space value chain.

Why Banks Are Struggling For Deposits

Why Banks Are Struggling For Deposits

Rediff.com19 Nov 2025

As deposit growth lags credit expansion, Indian banks face shrinking low-cost Casa inflows, rising funding costs, and structural shifts driven by UPI, e-Kuber, and digital savings trends, points out Tamal Bandyopadhyay.

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Rediff.com11 Nov 2025

Debt-ridden telecom operator Vodafone Idea on Monday said its consolidated net loss narrowed to Rs 5,524 crore in the second quarter ended September compared to the year-ago period, mainly on account of savings in finance cost on debt from banks and an increase in average revenue per user supported by a tariff hike.

Don't Exit Midcaps. Think Long Term

Don't Exit Midcaps. Think Long Term

Rediff.com5 Dec 2025

'Stopping now would defeat the core purpose of an SIP, which is to average out the purchase cost over market cycles.'

'TCS Can Survive Without H-1B Visas'

'TCS Can Survive Without H-1B Visas'

Rediff.com21 Oct 2025

'We sent just 500 people from India to the US on H-1B visas. There is no dependence on H-1B visas.'

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Rediff.com4 May 2025

Swiggy on Friday said its 10-minute food delivery service 'Bolt', which was launched in October last year, is now operational in more than 500 cities across the country.

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Rediff.com22 Nov 2025

Following Axis Max Life Insurance's second-quarter results for 2025-26, Sumit Madan, managing director and chief executive officer of the company, speaks to Aathira Varier and Subrata Panda/Business Standard about growth aspirations, strategies to offset the impact of the input tax credit (ITC) withdrawal, reverse merger plans, and more.

GST Made Easy From Nov 1

GST Made Easy From Nov 1

Rediff.com25 Oct 2025

Nearly 96 per cent of new applicants will benefit from this simplified approval route.

Urgent Need For Data Sovereignty

Urgent Need For Data Sovereignty

Rediff.com13 Oct 2025

'When global politics has some intervention on the core software one uses, and if you are cut off from your own data in critical workflows, sovereignty is no longer optional. It becomes a necessity.'

'My Life Has Been Paused Without My Consent'

'My Life Has Been Paused Without My Consent'

Rediff.com12 Dec 2025

Thousands of Indian H-1B workers are stranded in India after sudden visa appointment cancellations at US consulates.

Wipro Q2 profit inches up; launches 'Wipro Intelligence' to boost AI push

Wipro Q2 profit inches up; launches 'Wipro Intelligence' to boost AI push

Rediff.com16 Oct 2025

IT services firm Wipro on Thursday reported a marginal increase in consolidated net profit to Rs 3,246.2 crore in the July-September quarter, even as company CEO and MD Srini Pallia asserted that the demand environment remains robust with discretionary spends shifting towards AI-related projects.

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

Rediff.com6 Dec 2025

'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew planning hasn't materialised within 12 to 24 months from inception, how will 45 days -- from December 5 to February 12 -- suddenly resolve matters?'

No short-term impact of H-1B visa fee hike: Tata Tech boss

No short-term impact of H-1B visa fee hike: Tata Tech boss

Rediff.com26 Oct 2025

The fee hike for the US H-1B visa by the Donald Trump administration has no short-term impact on Tata Technologies Ltd, although it will change resourcing plans for the future, according to its CEO and managing director, Warren Harris.

DGCA Moves In As IndiGo Turbulence Continues

DGCA Moves In As IndiGo Turbulence Continues

Rediff.com11 Dec 2025

The DGCA has formed two specialised teams to internally monitor IndiGo's daily operations.

'GST 2.0 Boost For Insurance Industry'

'GST 2.0 Boost For Insurance Industry'

Rediff.com25 Oct 2025

'It will support our growth aspirations. It's very positive as it helps expand the market in a segment that really needs it.'

TCS Q2 FY26 net up 1.4% to Rs 12,075 cr; revenue rises to Rs 65,799 cr

TCS Q2 FY26 net up 1.4% to Rs 12,075 cr; revenue rises to Rs 65,799 cr

Rediff.com10 Oct 2025

India's largest IT services firm Tata Consultancy Services (TCS) on Thursday reported a 1.39 per cent increase in consolidated net profit to Rs 12,075 crore in the July-September quarter of this financial year.

Fast-tracking customer service in a slowdown

Fast-tracking customer service in a slowdown

Rediff.com6 Mar 2009

Acquiring new customers is important, but surely hard times provide an opportunity to ensure that existing ones are happier (management consultants call them 'sticky customers'), asks Kanika Datta?

Pre-Budget meeting: Ficci seeks faster resolution of tax disputes

Pre-Budget meeting: Ficci seeks faster resolution of tax disputes

Rediff.com29 Oct 2025

The Federation of Indian Chambers of Commerce and Industry (Ficci) has sought urgent steps to clear the huge backlog of income-tax appeals, simplify tax deducted at source (TDS) compliance, and ensure tax neutrality for fast-track demergers, during its consultation with Revenue Secretary Arvind Shrivastava ahead of the Union Budget 2026-27.

IndiGo Board Unsure If CEO Must Go

IndiGo Board Unsure If CEO Must Go

Rediff.com9 Dec 2025

'I don't think it is right to remove him over one lapse. The focus should be on restoring operations, not on removing a key management personnel.'

Auto refund, pre-filled forms... GST overhaul on cards

Auto refund, pre-filled forms... GST overhaul on cards

Rediff.com31 Oct 2025

The government is finalising a major GST overhaul with automated refunds, pre-filled returns, and analytics-based scrutiny to simplify compliance and boost liquidity for MSMEs.

LIC Q2 net profit surges 32% to Rs 10,053 crore

LIC Q2 net profit surges 32% to Rs 10,053 crore

Rediff.com6 Nov 2025

State-owned insurer LIC on Thursday reported a 32 per cent jump in net profit to Rs 10,053 crore for the second quarter ended September 30, aided by a lower commission outgo. The country's biggest insurer had reported a net profit of Rs 7,621 crore in the year-ago period.

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

Is AI Wiping Out Entry Level Jobs?

Is AI Wiping Out Entry Level Jobs?

Rediff.com14 Aug 2025

Generative AI is transforming workplaces but at a cost -- there are fewer jobs for young workers just entering the workforce, reveals a Goldman Sachs report.

Fast, big, agile: India powers SAP's global growth engine like never before

Fast, big, agile: India powers SAP's global growth engine like never before

Rediff.com30 Sep 2025

India remains one of the largest and fastest-growing markets for SAP, and the scale of products being built in the country is bigger compared to other geographies, Manish Prasad, president and managing director of SAP India, said. "The beauty of India is scale, size, and agility.

'We Have Become The Largest Eyewear Brand In Asia'

'We Have Become The Largest Eyewear Brand In Asia'

Rediff.com5 Nov 2025

'India needs at least 70,000 to 80,000 eyewear stores; our 2,000 stores are just a drop in the ocean.'

Reliance Q2 net profit rises 9.6% YoY, slips sequentially on inventory losses

Reliance Q2 net profit rises 9.6% YoY, slips sequentially on inventory losses

Rediff.com18 Oct 2025

Reliance Industries Ltd (RIL) on Friday reported a 9.6 per cent year-on-year rise in net profit for the September quarter, driven by strong performance in its consumer-facing retail and telecom businesses and a recovery in its core oil-to-chemicals segment.